FAQ

 

FAQ - Frequently Asked Questions

1. What types of strollers do you offer?

We specialize in travel systems and 3-in-1 strollers designed to grow with your baby and adapt to your lifestyle.

2. What is a 3-in-1 stroller?

A 3-in-1 stroller includes a car seat, a carrycot, and a toddler seat. It transitions seamlessly through different stages of your baby’s growth, offering versatility and convenience.

3. Are your strollers safe for newborns?

Yes, all our strollers are designed with safety as a priority and are suitable for newborns. They come with features like padded seats, secure harnesses, and reliable braking systems.

4. Do you offer warranties on your products?

Yes, we provide a warranty on all our strollers. Please check the product details for specific warranty information.

5. Can I purchase accessories separately?

Absolutely! We offer a range of stroller accessories, including rain covers, cup holders, storage organizers, and more.

6. How do I maintain and clean my stroller?

Our strollers are designed for easy maintenance. Most fabric parts are removable and machine washable, while frames can be wiped clean with a damp cloth. Refer to the user manual for detailed care instructions.

7. Do you offer international shipping?

We do offer free worldwide shipping. Please check our shipping policy page for the latest updates.

8. How long does delivery take?

Delivery times vary by location but typically range between 3-7 business days. You’ll receive a tracking number once your order is dispatched.

9. What is your return policy?

We accept returns within 30 days of purchase for unused items in their original packaging. Please review our return policy for detailed guidelines.

10. How can I contact customer support?

You can reach our friendly customer support team via email at contact@tescadeaux.co. We’re here to help with any questions or concerns you may have.